Question: Why would I use an outside billing service? Answer: A reduction of employee cost. Competitive salaries, payroll taxes, FICA deductions, training time, workers compensation insurance, health insurance, sick leave, and other benefits add up to $28,000 - $48,000 a year per employee. Employee training cost in insurance billing alone are sizeable; further, many offices have a cash flow problem that results from their lack of enthusiasm over doing the billing. It doesn't get done promptly, so offices don't get paid promptly. Question: Do you submit claims electronically and what are the benefits? Answer: Yes. The insurance company receives the claim within 24-48 hours, which is a much faster turn around time than paper claims. Our company absorbs the cost of electronic submissions. When a claim is submitted electronically the clearinghouse double checks the information being submitted. Question: What happens if an Insurance Carrier does not accept claims electronically? Answer: We will print those particular claims on a Insurance Claim form and mail them directly to the Insurance Carrier. Question: How often do you bill for me? Answer: As often as you like. All offices have different needs and prefer the billing to go out on a particular day, etc. If you want your billing done daily then we do it; if you want it weekly then we accommodate that. Daily billing is much more efficient and it is recommended so that your office has consistent cash flow. Question: Where do my checks from insurance companies go? Answer: Payment is always sent to you directly. Question: How do I get you my billing? Answer: Each practice has special needs. Some offices send superbills, a day sheet, or other forms. We will work with you to determine what is easiest for you. Question: Do you handle problem accounts with cash patients or money due on co-pays and deductibles? Answer: We are not a collection agency, but we will pursue past due accounts upon your request. | 